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Our Commitment

Safe Steps is committed to providing immediate, life-saving support to all individuals experiencing family and domestic violence. We offer 24/7 assistance to all Victorians in high-risk, crisis situations, ensuring their safety and well-being. We envision a future where everyone can live free from violence, empowered by a society that prioritises safety and equality.

Beyond direct support for people experiencing family and domestic violence, Safe Steps advocates for long-term change through research, policy development, and public awareness campaigns. Our goal is to address family and domestic violence as it happens and influence the systems and policies that allow it to persist.

130,000

Around 130,000 contacts handled
(Live Chat, email, phone)

Each call, chat or email represents someone in need of urgent support, whether seeking advice, safety, or referrals to further services.

33,000

Around 33,000 nights of crisis
accommodation provided

Safe Steps offers a temporary refuge for those escaping immediate danger, ensuring that victims have a safe space to recover and build a safe pathway out of a violent situation.

90

Approximately 90 victim survivors
offered safety each night

Each night we offer safety for anyone experiencing family or domestic violence and who are at serious risk requiring immediate protection.

Our Latest Impact Reports

Safe Steps’ Research, Policy, and Advocacy

Safe Steps is actively involved in research and policy development to address the root causes of family and domestic violence. Our advocacy efforts aim to influence legislation and drive social change to create a safer, more equitable society. Safe Steps is committed to building the evidence base for best practice in family and domestic violence.

Meet Our Board

Safe Steps partners with leading organisations dedicated to ending family and domestic violence, helping us deliver vital support to those at risk.

Learn More

Read Stories of Strength and Hope from people experiencing family and domestic violence.

Read Stories

Everything you need to know including Safe Steps news, stories of hope, and program updates.

Our FY24 Impact Report is now live
Our FY24 Impact Report is now live

Our FY24 Impact Report is now live

To mark another year of growth, innovation and unwavering commitment to delivering Victoria’s 24/7 family…
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Safe Steps achieves Rainbow Tick Accreditation   
Safe Steps achieves Rainbow Tick Accreditation   

Safe Steps achieves Rainbow Tick Accreditation   

In September 2024, Safe Steps proudly achieved our Rainbow Tick Accreditation, marking a significant milestone…
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Partner with Safe Steps to make a difference. Learn how you can support Safe Steps.

Safe Steps Flags

Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations. 

Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.

Safe Steps is committed to creating and maintaining a Child Safe Organisation; ensuring obligations to meet the Child Safe Standards and Reportable Conduct Scheme requirements, as codified by the Child Wellbeing and Safety Act 2005 (Vic). You can read more about this commitment in our Child Safety and Wellbeing Policy here.

Victoria State Government Logo

Safe Steps Family Violence Response Centre is supported by the Victorian Government.