Safe Steps provides the only statewide 24/7, inclusive and confidential, family and domestic violence crisis support service, ensuring help is available whenever you need it most. If you or a person you know is experiencing family or domestic violence, reach out immediately— we’re here to guide you to safety.
We’re here for you,
any time of the
day or night.
Immediate support for anyone experiencing family and domestic violence.
Safe Steps provides the only statewide 24/7, inclusive and confidential, family and domestic violence crisis support service, ensuring help is available whenever you need it most. If you or a person you know is experiencing family or domestic violence, reach out immediately— we’re here to guide you to safety.
Unanswered Calls
This is not just a film; it’s a wake-up call.
A powerful documentary unlocking the stories which can change lives for young people experiencing domestic and family violence.
You're heard,
You're believed,
We're here for you.
If you’re experiencing family and domestic violence, Safe Steps is here to support you. We provide immediate, confidential assistance for individuals in high-risk situations, and unlike other providers, our focus is solely on your safety and well-being. When you contact us, you’re assured that you’ll be believed and treated with respect. We help you understand what to expect when seeking help and can connect you with resources tailored to your needs, including multilingual support.
Safe Steps assists thousands of people every year and we know how difficult it can be to reach out for help. You can trust that when you call us, you’ll be believed and supported every step of the way. We help you navigate your options, develop a safety plan, and connect you with essential services. We can also provide crisis accommodation to people who are at risk.
If you’d like more information before calling us, visit Our Services page. All Safe Steps services are inclusive, accessible, and confidential. We support all people experiencing family or domestic violence, including people with children and pets.
Your privacy is our priority – if you’re worried about your privacy, explore our Safe Browsing Tips and read our Privacy Statement.
What Happens Next?
You are not alone.
Call us any time, day or night.
Resources
Family and Domestic Violence
Family and domestic violence includes behaviours used to control, intimidate, or harm another person. It takes many forms, from physical and emotional abuse to financial and technological control.
How to Support Someone
Supporting someone experiencing family and domestic violence can make a powerful difference. Learn how to listen, provide reassurance, and connect them to resources that offer safety and hope.
Safety Planning
When experiencing family and domestic violence, having a safety plan helps you to regain control and protect yourself and your family. This includes planning safe ways to leave volatile situations, accessing essential crisis care items, and identifying trusted sources of support to stay safe.
How to Support Safe Steps
Every year, we respond to thousands of high-risk calls from people needing immediate help. Your support enables us to provide life-saving assistance to individuals escaping family and domestic violence.
130,000
Around 130,000 contacts handled (FY24)
(Live Chat, email, phone)
Each call, chat or email represents someone in need of urgent support, whether seeking advice, safety, or referrals to further services.
33,000
Around 33,000 nights of crisis
accommodation provided (FY24)
Safe Steps offers a temporary refuge for those escaping immediate danger, ensuring that help seekers have a safe space to recover and build a safe pathway out of a violent situation.
90
Approximately 90 help seeks offered safety each night (FY24)
Each night we offer safety for anyone experiencing family or domestic violence and who are at serious risk requiring immediate protection.
News
Everything you need know about Safe Steps including news, stories and program updates.
Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations.
Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.
Safe Steps is committed to creating and maintaining a Child Safe Organisation; ensuring obligations to meet the Child Safe Standards and Reportable Conduct Scheme requirements, as codified by the Child Wellbeing and Safety Act 2005 (Vic). You can read more about this commitment in our Child Safety and Wellbeing Policy here.
Safe Steps Family Violence Response Centre is supported by the Victorian Government.
