Working Together

At Safe Steps we’re committed to supporting all people experiencing domestic and family violence to access our 24/7 crisis response services. 

We’re committed to providing a child safe environment and have zero tolerance of any form of violence or abuse perpetrated against children and young people. 

Our practice is trauma and violence-informed, person-centred and applied through an intersectional lens. We work with all people experiencing domestic and family violence to tailor our crisis response services and/or referral to other services to address individual circumstances. 

We recognise that Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, those with a disability and those from the LGBTIQA+ community may have specific needs and we’re committed to providing inclusive practices to support those needs.  

What you can expect from us 

When accessing Safe Steps services, you can expect to: 

• Feel safe, heard and believed. 
• Be treated with dignity, respect, sensitivity and understanding. 
• Be given information about our services and/or other services to meet your needs. 
• Make your own choices and decisions. 
• Involve an advocate of your choice. 
• Have your personal and sensitive information managed to protect your privacy.
• Access your own records.  
• Complain about us without fear of being penalised. You can provide your Feedback at quality@safesteps.org.au. 

What we expect from you 

When accessing Safe Steps services, we ask that you: 

• Treat our workers with respect. 
• Adhere to service guidelines, including the Conditions of Stay when accessing emergency accommodation.  
• Engage with us to manage your safety.  
• Talk to us and let us know if we’re not meeting your needs. You can also provide your Feedback at quality@safesteps.org.au.