Safe Steps provides support for anyone in Victoria experiencing family and domestic violence, 24 hours a day, 365 days a year. We offer confidential and compassionate assistance to individuals in high-risk situations.
Our team addresses your unique needs, including care for children and pets, ensuring you get the help you deserve. If you’re afraid or in danger, call us now.
You’re not alone
Family and domestic violence can affect anyone, regardless of age, gender, or sexuality. It’s never acceptable, and everyone has the right to feel safe. Whatever your situation, our Specialists are here to help you assess your risk, explore safety options, and connect you with the services you need to get to safety.
Call our all-hours crisis support line for immediate, confidential support. Whether you’re in immediate danger or need help understanding your options, we’re here to assist at any time of day or night.
For those who prefer to chat, our Live Chat is available Monday to Friday from 9am to midnight (except on national and Victorian public holidays). This service connects you directly with a Family Violence Crisis Specialist who can help you assess your risk and discuss the next steps for your safety.
For non-urgent enquiries or information about our services, please contact us via phone or email. We’re here to answer your questions and provide general support.
Phone: 03 9928 9600
Email: admin@safesteps.org.au
Media enquiries: media@safesteps.org.au
Support for Safe Steps enquiries including donations and fundraising enquiries: fundraising@safesteps.org.au
General marketing and communications enquiries: comms@safesteps.org.au
Family and domestic violence includes behaviours used to control, intimidate, or harm another person. It takes many forms, from physical and emotional abuse to financial and technological control.
Supporting someone experiencing family and domestic violence can make a powerful difference. Learn how to listen, provide reassurance, and connect them to resources that offer safety and hope.
When experiencing family and domestic violence, having a safety plan helps you to regain control and protect yourself and your family. This includes planning safe ways to leave volatile situations, accessing essential crisis care items, and identifying trusted sources of support to stay safe.
Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations.
Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.
Safe Steps is committed to creating and maintaining a Child Safe Organisation; ensuring obligations to meet the Child Safe Standards and Reportable Conduct Scheme requirements, as codified by the Child Wellbeing and Safety Act 2005 (Vic). You can read more about this commitment in our Child Safety and Wellbeing Policy here.
Safe Steps Family Violence Response Centre is supported by the Victorian Government.
Safe Steps is a free service for all people experiencing family and domestic violence.
You do not need a referral to use this service.
For emergency support, please call 000 now.
Otherwise, you can contact our Safe Steps team for family and domestic violence crisis support.
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