If you or someone you know is experiencing or afraid of family and domestic violence, you can contact Safe Steps for support by phone, email or live chat.
We’re open every day of the year, including public holidays.
Phone: 1800 015 188
24/7 family and domestic violence crisis response phone line
Email: safesteps@safesteps.org.au
A support worker will reply to you as soon as possible.
Live Chat
Connect with a family violence specialist online Mon-Fri, 9am – 12 midnight.
If you have been threatened or you are fearful for yourself, a child or a family member – call 000.
General Enquiries
If you have a general enquiry but do not need family violence support please contact Safe Steps’ head office.
Email: admin@safesteps.org.au
Phone: (03) 9928 9600
Post: GPO Box 4396, Melbourne, Victoria 3001
Media
Please email media@safesteps.org.au or call 0418 457 390.
Your Feedback
Safe Steps values feedback from our clients, their representatives, our stakeholders, and anyone who engages with us. We see complaints, compliments and suggestions as important information sources to inform improvements to services and ways of working.
To provide feedback or make a complaint you can:
– call us on 1800 015 188
– webchat at safesteps@safesteps.org.au
– send us an email at quality@safesteps.org.au
For more information you can read our Feedback Policy here (include link to download feedback policy available on website).
Whistleblower Protection
A whistleblower is someone with inside knowledge of an organisation who reports misconduct or dishonest or illegal activity that may have occurred within that organisation.
Whistleblowers have a right to protection so they can come forward to report misconduct without fear of retribution or personal detriment.
Whistleblower reports can be made to our external reporting service Stopline under our Whistleblower policy here.
