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You are heard,
You are believed,
We are here for you.

130,000

Around 130,000 contacts handled
(Live Chat, email, phone)

Each call, chat or email represents someone in need of urgent support, whether seeking advice, safety, or referrals to further services.

33,000

Around 33,000 nights of crisis
accommodation provided

Safe Steps offers a temporary refuge for those escaping immediate danger, ensuring that victims have a safe space to recover and build a safe pathway out of a violent situation.

90

Approximately 90 victim survivors
offered safety each night

Each night we offer safety for anyone experiencing family or domestic violence and who are at serious risk requiring immediate protection.

Our Latest Impact Reports

Everything you need know about Safe Steps including news, stories and program updates.

Our FY24 Impact Report is now live
Our FY24 Impact Report is now live

Our FY24 Impact Report is now live

To mark another year of growth, innovation and unwavering commitment to delivering Victoria’s 24/7 family…
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Safe Steps achieves Rainbow Tick Accreditation   
Safe Steps achieves Rainbow Tick Accreditation   

Safe Steps achieves Rainbow Tick Accreditation   

In September 2024, Safe Steps proudly achieved our Rainbow Tick Accreditation, marking a significant milestone…
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Leading shelter practices from Europe
Leading shelter practices from Europe

Leading shelter practices from Europe

Chelsea Tobin shares an article about some of the progressive refuges she has seen in…
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Safe Steps Flags

Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations. 

Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.

Safe Steps is committed to creating and maintaining a Child Safe Organisation; ensuring obligations to meet the Child Safe Standards and Reportable Conduct Scheme requirements, as codified by the Child Wellbeing and Safety Act 2005 (Vic). You can read more about this commitment in our Child Safety and Wellbeing Policy here.

Victoria State Government Logo

Safe Steps Family Violence Response Centre is supported by the Victorian Government.